This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us.
It also explains how we’ll store and handle that data, and keep it safe.
We know that there’s a lot of information here, but we want you to be fully informed about your rights, and how James Galt & Company Ltd uses your data; for example we will explain things such as how we collect and use data to build a picture of you.
We hope the following sections will answer any questions you have but if not, please do get in touch with us.
It’s likely that we’ll need to update this Privacy Notice from time to time. We’ll notify you of any significant changes, but you’re welcome to come back and check it whenever you wish.
When you are using the Galt Toys websites, James Galt & Company Ltd is the data controller.
For simplicity throughout this notice, ‘we’ and ‘us’ means James Galt & Company Limited and its brands (Galt & Ambi Toys).
In specific situations, we can collect and process your data with your consent.
For example, when you tick a box to receive email newsletters.
When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.
If the law requires us to, we may need to collect and process your data.
For example, we can pass on details of people involved in fraud or other criminal activity affecting James Galt & Company Ltd to law enforcement.
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.
We will use your visit history and actions on our website to help us discover areas where we can improve our website or fix technical errors.
We will also use your email address details to send you direct marketing information by email, telling you about products and services that we think might interest you.
For Suppliers and Retail Customers, we will use contact details for necessary business communications. Survey data to help inform our business strategy and operational processes.
If you have subscribed to our email newsletter with us: your name and email address or in some cases just an email address.
Details of your interactions with us through contact centres or online (By email, livechat, social media messages).
For example, we collect notes from our conversations with you, details of any complaints or comments you make, products and brands you show interest in, web pages you visit and how and when you contact us.
Details of your visits to our websites, and which site you came from to ours.
We want to give you the best possible customer experience. One way to achieve that is to get the richest picture we can of who you are by combining the data we have about you.
The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service.
Of course, if you wish to change how we use your data, you’ll find details in the ‘What are my rights?’ section below.
Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’ve asked for.
For example, if you’ve asked us to let you know when an item comes back into stock, we can’t do that if you’ve withdrawn your general consent to hear from us.
Here’s how we’ll use your personal data and why:
For example, using automated monitoring of IP addresses to identify possible fraudulent visits from unexpected locations.
Of course, you are free to opt out of hearing from us by any of these channels at any time.
For example, we’ll record your browser’s Session ID to help us understand more when you leave us online feedback about any problems you’re having
We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.
Our site is built on the Shopify platform which secures all pages of our website using ‘https’ secure technology. For more information on HTTPs click here (Link opens in a new window; please note we can't be responsible for the content of external websites)
Shopify is certified Level 1 PCI DSS compliant. For more information, see Shopify's PCI page.
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
At the end of that retention period, your data will either be deleted completely or anonymised.
For example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
We sometimes share your personal data with trusted third parties.
For example, web developers, to handle complaints, email software providers, and so on.
Here’s the policy we apply to those organisations to keep your data safe and protect your privacy:
Examples of the kind of third parties we work with are:
Sharing your data with third parties for their own purposes:
We will only do this in very specific circumstances, for example:
For example, if you enter a joint competition and tick a box agreeing that you agree to receive direct communications from both Galt and the partner brand.
For further information please contact our Data Compliance Team.
To help personalise your journey through James Galt’s websites we currently use the following companies, who will process your personal data as part of their contracts with us:
Sometimes we will need to share your personal data with third parties and suppliers outside the European Economic Area (EEA), such as the USA.
Protecting your data outside the EEA
The EEA includes all EU Member countries as well as Iceland, Liechtenstein and Norway. We may transfer personal data that we collect from you to third-party data processors in countries that are outside the EEA.
For example, this might be required in order to provide support or customer services.
If we do this, we have procedures in place to ensure your data receives the same protection as if it were being processed inside the EEA.
For example, our contracts with third parties stipulate the standards they must follow at all times. If you wish for more information about these contracts please contact our Data Compliance Team.
Any transfer of your personal data will follow applicable laws and we will treat the information under the guiding principles of this Privacy Notice.
An overview of your different rights
You have the right to request:
You have the right to request a copy of any information about you that James Galt & Company Ltd holds at any time, and also to have that information corrected if it is inaccurate.
To ask for your information, please contact Data Compliance Team, 2nd Floor, Sovereign House, Stockport Road, Cheadle, Cheshire, SK8 2EA, or email: email@example.com
To ask for your information to be amended, please contact our Customer Services team.
Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
Where we rely on our legitimate interest
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.
Checking your identity
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.
There are several ways you can stop direct marketing communications from us:
Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
You can contact them by calling 0303 123 1113.
Or go online to https://ico.org.uk/concerns/
(opens in a new window; please note we can't be responsible for the content of external websites)
If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence. Details can be found in Section 13.
For all non-UK customers
By using our services or providing your personal data to us, you expressly consent to the processing of your personal data by us or on our behalf. Of course, you still have the right to ask us not to process your data in certain ways, and if you do so, we will respect your wishes.
Sometimes we’ll need to transfer your personal data between countries to enable us to supply the goods or services you’ve requested. In the ordinary course of business, we may transfer your personal data from your country of residence to ourselves and to third parties located in the UK.
By dealing with us, you are giving your consent to this overseas use, transfer and disclosure of your personal data outside your country of residence for our ordinary business purposes.
This may occur because our information technology storage facilities and servers are located outside your country of residence, and could include storage of your personal data on servers in the UK, Ireland or the US.
We’ll ensure that reasonable steps are taken to prevent third parties outside your country of residence using your personal data in any way that’s not set out in this Privacy Notice. We’ll also make sure we adequately protect the confidentiality and privacy of your personal data.
To learn more about our cookies and website ‘track’ and ‘do not track’ practices please see our Cookies Notice.
We hope this Privacy Notice has been helpful in setting out the way we handle your personal data and your rights to control it.
If you have any questions that haven’t been covered, please contact our Data Compliance Team who will be pleased to help you:
Email us at firstname.lastname@example.org
Write to us at Data Compliance Team, 2nd Floor, Sovereign House, Stockport Road, Cheadle, Cheshire, SK8 2EA
This notice was last updated on 30/06/2020.