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Delivery Information

Where we deliver:

We deliver throughout the United Kingdom (including Northern Ireland, Isle of Wight, Scilly Isles, Jersey, Guernsey, Isle of Man and The Scottish Highlands and Islands) , and the following European countries:

Austria Germany Poland 
Begium Hungary  Portugal
Czech Republic Italy  Slovakia
Denmark Luxembourg  Slovenia
Finland Monaco  Spain
France Netherlands Sweden

Unfortunately, at this time we cannot deliver to the British Forces posted overseas.

Delivery Options & Charges


NOTE: Accurate delivery costs will be displayed after entering your address on our checkout page.
 

FREE Standard Home Delivery - 2-3 Working Days

For orders totalling £20 and above

Delivery location is UK Mainland and Lowlands


£3.95 Standard Home Delivery - 2-3 Working Days

For orders under £20

Delivery location is UK Mainland and Lowlands

£10.00 Standard Home Delivery – 3-5 Working Days

All orders where Delivery location is:
Republic of Ireland, 
Northern Ireland, Isle of Wight, Scilly Isles, Jersey, Guernsey, Isle of Man

and The Scottish Highlands and Islands.

From £15.00 European Delivery – 6-10 Working Days

For all orders outside of the British Isle locations in our supported countries listed above. 
Entering your country on the Checkout page will give you an accurate delivery charge.
Maximum charge is £17.00 

 

Delivery Service

All Delivery will be through Parcel Force.

Delivery Times:

Our carrier’s deliveries are made between the hours of 7am and 6pm.
Order cut-off for all delivery services is 1pm (UK time). Orders placed after 1pm will be treated, for the purposes of delivery, as having been placed the next working day.
Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 1pm on Friday will not be processed until Monday.

Note: All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.

Delivery Locations

Our normally delivery time is 2-3 working days but sometimes it takes longer to deliver items to Northern Ireland, the Isle of Wight, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands.

 

Large Orders

Larger deliveries may require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained. If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is.

Where a signature is given by someone other than you or the parcel is left at your local post office, the order will be treated as having been delivered.
You may, when placing your order online, specify a different delivery address than your payment address if that is more convenient for you.

Payment Methods

We accept the following Payment Methods:

  • MasterCard
  • Visa
  • Visa Delta
  • Visa Electron
  • PayPal

Tracking your order

You will be able to track your order by visiting Your Account, signing in and clicking on Order History. We will also send you an email at each stage of the process, i.e. when the order is placed and when the order has been dispatched.

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