Frequently Asked Questions
CAN I CHANGE MY ORDER?
Once your order has been confirmed, it's not possible for you to change it prior to despatch.
CAN I CANCEL MY ORDER?
Once your order has been confirmed it cannot be cancelled on the website. Once the goods have been received they may be returned. Please refer to our terms & conditions for our returns policy and procedures, or for more details about your rights of cancellation.
WHAT IF I FORGET MY PASSWORD?
On the Log In page click on the link for forgotten password and follow the instructions on screen.
WHAT IF THERE'S A PROBLEM WITH MY ORDER?
Our Customer Service Team is happy to help with any problems. Refer to the Contact Us section of the website for details. We aim to respond to emails within 2 working days. Our opening hours are Monday - Friday from 8.30am - 5pm
WHERE DO YOU DELIVER TO?
We currently deliver nationwide to the 48 contiguous states. We do not currently offer delivery to Hawaii, Alaska, US Territories, Canada. All orders and dispatched from our base in Grantsville, Maryland.