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Spend £30.00 or more to qualify for FREE Standard UK Delivery

Delivery Information

Delivery Options & Charges

Please Note: Accurate delivery costs will be displayed after entering your address on our checkout page.
For Next Day Delivery Options - Please note our working days are Monday to Friday and our Cut Off is 1pm
Example: An order placed after 1pm on a Thursday with any Next Working Day delivery option selected, will be delivered on the following Tuesday.
 

FREE Standard UK Mainland & Lowlands - 2-3 Working Days

For all orders totalling £30 and above.
Delivery location is UK Mainland and Lowlands

£3.95 Standard UK Mainland & Lowlands - 2-3 Working Days

For all orders under £30
Delivery location is UK Mainland and Lowlands  

FREE Next Working Day - UK Mainland & Lowlands

For all orders totalling £50 and above 
Delivery location is UK Mainland and Lowlands
Orders MUST be placed before 1pm to receive your goods the following working day.

£4.95 Next Working Day  - UK Mainland & Lowlands

For all orders totalling £49.99 and under 
Delivery location is UK Mainland and Lowlands
Orders MUST be placed before 1pm to receive your goods the following working day. 

FREE Next Working Day AM - UK Mainland & Lowlands

For all orders totalling £100 and above 
Delivery location is UK Mainland and Lowlands, your package will arrive before 12noon on the next working day.
Orders MUST be placed before 1pm to receive your goods the following working day. 

£7.95 Next Working Day AM - UK Mainland & Lowlands

For all orders totalling £99.99 and under 
Delivery location is UK Mainland and Lowlands, your package will arrive before 12noon on the next working day.
Orders MUST be placed before 1pm to receive your goods the following working day.

FREE Scottish Highlands & Islands  – 2-3 Working Days

For all orders totalling £75 and over
Delivery location is The Scottish Highlands and Islands.

£10.00 Scottish Highlands & Islands – 2-3 Working Days

For all orders totalling £74.99 and under
Delivery location is The Scottish Highlands and Islands.

From £7.95  Northern Ireland & UK Islands – 2-3 Working Days

For all orders
Delivery location is Northern Ireland, Isle of Wight, Scilly Isles, Jersey, Guernsey, Isle of Man.

From £7.95 European Delivery – 6-10 Working Days

For all orders outside of the British Isle locations in our supported countries listed above. 
Entering your country on the Checkout page will give you an accurate delivery charge.
Maximum charge is £20.95

 

Where we deliver:

We deliver throughout the United Kingdom (including Northern Ireland, Isle of Wight, Scilly Isles, Jersey, Guernsey, Isle of Man and The Scottish Highlands and Islands) , and the following European countries:

Austria Germany Poland Sweden
Belgium Hungary Portugal
Czech Republic Italy Republic of Ireland
Denmark Luxembourg Slovakia
Finland Monaco Slovenia
France Netherlands Spain

Unfortunately, at this time we cannot deliver to the British Forces posted overseas.

 

Delivery Service

All deliveries will be made by Parcelforce. 

Delivery Times:

Our carrier’s deliveries are made between the hours of 7am and 6pm.
Order cut-off for all delivery services is 1pm (UK time).
Orders placed after 1pm will be treated, for the purposes of delivery, as having been placed the next working day.
Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 1pm on Friday will not be processed until Monday.

Note: All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.

 

Delivery Timescales

Our Standard UK delivery service takes 2-3 working days, but sometimes longer for orders delivering to addresses in Northern Ireland, the Isle of Wight, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands.

 

Large Orders

Larger deliveries may require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained. If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is.

Where a signature is given by someone other than you or the parcel is left at your local post office, the order will be treated as having been delivered.
You may, when placing your order online, specify a different delivery address than your payment address if that is more convenient for you.

Payment Methods

We accept the following Payment Methods:

  • MasterCard
  • Visa
  • Visa Delta
  • Visa Electron
  • PayPal

Tracking your order

You will be able to track the status of your order by visiting your account page, signing in and clicking on Order History.
Or you can contact our customer service team on Tel: 0161 428 9111 or email customerservices@jamesgalt.com.

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United Kingdom

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Free P&P-UK Mainland Orders over £30
 

This returns policy is specific to online purchases only.

We will only normally refund the delivery charge for sending the product to you if: 

  • the product is damaged, faulty, or does not match your order; or 
  • if you exercise your right to cancel your order within 14 working days (See Cancellations)

Please note this only applies to cancellation of the complete order; a return of part of your order will not result in the delivery charge being refunded.

We will also pay for the cost of returning the product to us when the original order was delivered to a UK address (excluding Channel Islands).

Where products were delivered to addresses outside of the UK and to the Channel Islands, the cost of returning the product to us is the responsibility of the original recipient of the order.

In the case of unwanted goods being returned, we will not refund any duties or taxes that were imposed when the order was dispatched to the recipient.

Products should be returned in their original packaging. If you do not have this packaging, please contact Customer Services.


Returns Procedure


Returns procedure for orders delivered to a UK address (excluding Channel Islands): 

  • If you want to return any products pursuant to our Returns Policy, please contact Customer Services by email at customerservices@jamesgalt.com or call us on +44 (0) 161 428 9111. 
  • Once the returned goods have been received by Customer Services we will review their condition before deciding in accordance with our Returns Policy whether to process the refund. 
  • When processing a refund for returned goods, we will refund by the original method of payment and you will receive an email confirming the refund amount. 
  • If we decide not to process any refund you will be contacted by Customer Services.

 Returns process for orders delivered to a non UK address and Channel Islands:

  • If you want to return any products pursuant to our Returns Policy, please contact Customer Services by email at customerservices@jamesgalt.com or call us on +44 (0) 161 428 9111. 
  • You will be required to pay for the return of the goods, and should choose a method of return that is secure and can be tracked. 

The products ordered by you will be at your risk from the time of dispatch until they are proven to have been received into Customer Services. 
The return and any refund will be dealt with in accordance with the terms as described here: 

  • Once the returned goods have been received by Customer Services we will review their condition before deciding in accordance with our Returns Policy whether to process the refund.
  • In the case of unwanted goods returned for refund; we will refund the price paid for the goods but not any duties or taxes that were imposed when the order was dispatched to the recipient.
  • When processing a refund for returned goods, we will refund by the original method of payment and you will receive an email confirming the refund amount. 
  • If we decide not to process any refund you will be contacted by Customer Services.