Frequently Asked Questions
Professor Galt has the answers to most of your questions.
I know the answer to your questions!
No question is too hard or too easy for our resident expert
- Can I change my order?
Once your order has been confirmed, it's not possible for you to change it prior to despatch.
- Can I cancel my order?
- Once your order has been confirmed it cannot be cancelled on the website. Once the goods have been received they may be returned. Please refer to our terms & conditions for our returns policy and procedures, or for more details about your rights of cancellation.
- What if I forget my password?
- On the Sign In page click on the link for forgotten password and follow the instructions on screen.
- What if there's a problem with my order?
- Our Customer Service Team is happy to help with any problems. Click here for contact details. We aim to respond to emails within 2 working days. Our opening hours are Monday - Friday from 9am - 5pm
- Where do you deliver to?
- We deliver to all of the UK and selected European countries. Please note we DO NOT deliver to PO box or BFPO numbers.